CUSTOMER FEEDBACK

Below are a just a few examples of the kind of comments that we receive from our customers who are very satisfied, not only with the quality of our products, but also with our outstanding customer service. We work very hard indeed to provide a first rate service and as a small family business, we do actually care what our customer think too. If you ever needed any more inspiration to buy our products over the Internet, just read on...

--------------------------------------------------------------------------------
Dear Sir/ Madam,

I just wanted to write to thank you for the fantastic service and general shopping experience we enjoyed when we purchased a bunk bed and 2 mattresses through Your Price Furniture. I found you through google on the internet and it's always a little nerve-wracking purchasing such a big and expensive item via this method.

From the phone enquiry help we got (which was excellent - particularly on the mattresses) followed by all the phone calls with Peter Cox Transport Distribution we got to sort out a suitable delivery - I was so impressed with the high level of customer service. Then the bed arrived on schedule and we're really pleased with it.

So we're very happy customers indeed and if we need more furniture like this in future, you'll be our first point of call.

Kindest regards, Sally Seddon
--------------------------------------------------------------------------------
Dear Sir,

I would just like to record my complete satisfaction with the ease and speed with which the above order was completed. I found the items well packaged, undamaged, easy to assemble, complete with all fixings and fittings, beautifully finished and well constructed. In addition your delivery system managed to arrive just inside the 2 hour window so all in all I found your company a pleasure to deal with.

Yours sincerely, Alan Rowland
--------------------------------------------------------------------------------
This is just a short thank you note from my wife, myself & 6 year old son for the sleepstation that we purchased from your company. It arrived in Aberdeen as promised and with no problems.The furniture is excellent value for money and is made to excellent standard. It's also very easy to assemble and looks good and has pride of place in our sons bedroom. He loves it and sleeps very well in it. We will certainly recommend your company to any one we know that's looking to buy good quality furniture with looks from the internet as we did.Once again thank you to you & your company for a first class service and we wish you long and busy trading.

Regards Jim Thorburn
--------------------------------------------------------------------------------
I have just left feedback reference the garden furniture I received today. Having only paid yesterday the furniture was delivered today at 1130. In perfect condition and of exceptional quality. I can not express enough what an absolute pleasure it has been to do business with you and having been constantly disapponted with the quality of garden furniture available through large DIY stores I only wish I had discovered you before buying my last shody wooden garden furniture from Cargo 18 months ago. I will without a doubt be recommending you to anyone who will listen.

Thanks again, Angela Gasson
--------------------------------------------------------------------------------
Dear Sirs

I just wanted to take the time to say thank you - I ordered my Stora Garden furniture on 3 June and it was delivered on Monday 7 June - you provide a fantastic service - your salesman was happy and extremely helpful. I must admit I was slightly nervous ordering having only seen the goods on the internet and had a tiny thought in my head that the 'offer seemed to good to be true' - well I'm am delighted to say I had no need to worry - we are thrilled to bits with the furniture - it looks superb and the quality is great. Thanks again - it's was a pleasure shopping with you.

Regards, Penny Brodie
--------------------------------------------------------------------------------

I write to thank you for the excellent service we received on purchasing our son's bed from your store, from the very competitive price, to the phone call I received from yourself just one hour after placing the order to arrange genuine free delivery, and the very quick delivery made by a polite and helpful courier, I cannot praise your service enough. If you wish to use this mail as a customer recommendation please feel free to do so as I believe in giving credit where it's due. I will certainly be using yourprice again and recommending you to others.

Yours sincerely
Mrs. D. Leech
--------------------------------------------------------------------------------

Thank you for my wardrobe - I think it's lovely and very good value for money. I even managed to put it together myself! I've just sent another order for a surfer desk. I really am impressed with the quality of your goods and it's great value for money.

Best Wishes, Bridget Rose
--------------------------------------------------------------------------------

Having bought one of the picnic tables I cannot express how happy I am with the service and product. A nicer man than Steve you could not wish to meet and the aftersales advice was perfect. The table is extremely good value for money being a lot more robust that others at a similar price (I should know, I've been browsing for about 2 months) and with the seats folding up, it will help save it from our british weather. THANK YOU.

Sue
--------------------------------------------------------------------------------

We just wanted to let you know how pleased we are with our purchase of pine bedroom furniture. It was really was easy to assemble and the quality was superb, everyone who has seen it has commented on the quality and they couldn't believe the price we paid!

This is a company I would definately use again. Delivery was very fast and arranged to suit us! Many thanks from a very happy buyer!

Rachel Jones, Wrexham
--------------------------------------------------------------------------------

I just thought I would mail you to let you know how pleased both me and my son were with the sleep station we purchased from you. I was extremely pleased with the speed of delivery (ordered on 10 Feb and delivered on 13 Feb) and also the fact that, after being advised that it would be delivered before midday, it turned up around 11:00am.

I was a little dubious about the "packed flat for easy home assembly" having built my fair share of MFI furniture, but you really should emphasise the "easy" part of it. Putting the individual parts together was a breeze. And the quality of the furniture is excellent. My son absolutely loves his new bed and all the additional space that he now has in his bedroom.

We visited many shops before deciding to buy from your company, and to buy a similar set of bedroom furniture, the next best we found was almost double the price we paid (Stompa? Admittedly it was pre-assembled). I will certainly look to use your company again where possible.

Pete Ashcroft
If you wish to verify the above comments please email Peter.Ashcroft@BTInternet.com
--------------------------------------------------------------------------------

Just wanted to say thanks for the prompt delivery and the excellent quality of the flatpacks. I was honestly chuffed to bits with the quality and ease of construction. I will recommend you and purchase again.

Cheers, James Allum
--------------------------------------------------------------------------------

Thank you for the instructions, they match exactly the parts delivered.  I would also like to say thank you to all the staff at Your Price Furniture, the service provided was the best I have experienced in a long time.  The delivery was prompt, you were above all honest with me that you couldn't meet the 9th Feb date, when the instructions didn't quite match you got the correct ones to me within an hour.  Please keep up the good work, it made a pleasure to do business with you.  I have already told my family and friends that I have met within the weekend about your service.

One happy customer, Ian Vaughan
--------------------------------------------------------------------------------

Re Our order for the Surfer Desk

I am writing to say thank you for providing an excellent product and fabulous customer service. We wrongly assumed a Saturday delivery and emailed for clarification, and were delighted with the prompt (Within 15 mins on a Saturday) and detailed reply. Furthermore when we needed the delivery date changed at short notice, you accommodated our needs without any fuss. This makes a refreshing change to service we have received from some of the High St stores. Thank You.

Eleanor Firth and Jason Yandle
--------------------------------------------------------------------------------

If you have any comments on our products, service or web site in general please email sales@yourpricefurniture.co.uk