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Where do we deliver to?
Our web site accepts orders for delivery to mainland United Kingdom & Northern Ireland only. We are sorry, but we cannot deliver orders to the following postcode areas: GY, HS, IM, JE, KA27-28, KW15-17, PA20, PA40-80, PH41-44, TR21-25 and ZE.
How much does it cost?
Green Area on Map - FREE of charge. Have it on us!
Grey Areas on the Map - Price varies depending on your postcode but is typically £25 to £60 per order.
*The map is only indicative. Your postcode at checkout determines the cost for your area.
How long does it take?
Most products are delivered (To most postcode areas) within 1 to 2 working days. All products to which longer lead times apply are clearly marked in the product information section on each product page.
Items marked with the following graphic...
are usually sent on a next day parcel delivery service. All express delivery orders are shipped the same day for orders received by 12 noon on any working weekday (Excludes bank holidays). Orders received after 12 noon are shipped the following working weekday.
How do we deliver?
Express next day delivery items are delivered by a parcel carrier. For items delivered by parcel carrier we cannot give a time estimate. If you need a specific day please ask as it is possible to arrange a weekday of your choice. By default next day / parcel delivery items are shipped out as soon as possible from stock. If you are not home when the company arrive, they will leave a card and you can call the number on there to re-arrange another day locally.
Can we deliver at weekends?
Certain products that are suitable for delivery by a parcel courier may be available for Saturday delivery for a £10 fee. If this option is available to you it will be offered at checkout.
Do I have to signed goods as 'Unchecked' on delivery?
No, definitely not. Regardless of whether we deliver or if a carrier delivers on our behalf, please be assured that any paperwork signed by you is NOT your acceptance of furniture received in good condition. It simply acknowledges your receipt of the delivery. In the event of any problem, we shall deal with the issue regardless of you having signed paperwork. Obviously if goods are clearly damaged then sign the for the delivery as such. When you buy from us, you are assured that you are buying from a reputable family run business that actually cares about its customers' shopping experience!
Returns?
1) If an item is delivery damaged or faulty we will supply replacement parts or a replacement item, at our cost.
2) For non-fault returns, we will stand the cost of the outgoing delivery and you will be charged the cost of the return delivery only, which varies dependant on the delivery method used and the number of boxes required to complete your order. For express courier delivered returns, details are as follows:
1 x Box Return = £16.34*
2 x Boxes Return= £31.06*
3 x Boxes Return = £43.38*
*For any surcharge areas (Red zone) there will be additional charges incurred. Please email our office with your postcode for further advice on this.
Please note these charges are passed on to you at cost and are what we are charged by our couriers. The charges are calculated including the return delivery, a third party collection fee, the couriers fuel surcharge & 20% VAT. As required by law, the outbound costs of the original delivery are always covered by us.
A Final Word of Caution!
Many Internet furniture retailers try to use the ' Goods signed for in good condition' small print to absolve responsibility, which is actually in contravention of the consumer contracts regulations. Always check who you are buying from and if they have this clause in their T&C's and (or) their delivery information then avoid!
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Free Delivery Postcodes - All UK mainland postcodes not listed below.
Chargeable Postcodes: - AB, BT, DD, IV, KW1-14, PA21-39, PH15-40, PO30-41
Sorry but we can't deliver to any Islands other than Northern Ireland and the Isle of Wight.
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